Chester Medical (“us”, “we”, or “our”) is committed to respecting your privacy and to complying with applicable data protection and privacy laws.
If you do submit personal information by completing a web form registration, for example, you can be assured that we will use your personal information only to support your relationship with Chester Medical.
We wish to help you make informed decisions, so please take a few moments to read the sections below and learn how we may use your personal information.
Personal Information Collection
Most of the information we hold will have been provided by you directly, or through your use of our website. We also collect information from third party organisations such as credit reference agencies and public sources.
The types of personal information we may collect includes:
- Information about yourself and the company you work for. This may include your name and contact details, your company name and company details, information about your role in the company, and how you heard about us.
- Transaction, billing and delivery information, if you make a purchase with us or contract for one of our solutions or services.
- Records of your interactions with us, e.g. if you send email feedback to our website, ask a technical question, request service information or otherwise contact us.
- If you respond to one of our customer surveys or if you interact with one of employees, for example at a trade show.
Non-personal Identifying Information
We may also collect non-personally identifying information about your visit to our website based on your browsing activities. This information may include the pages you browse and products and services viewed or ordered for example. This helps us to better manage and develop our site, to provide you with a more enjoyable, customised service and experience in the future, and to help us develop and deliver better products and services tailored to your individual interests and needs.
From time to time, if you consented accordingly we may also store and use your information to contact you for market research and marketing purposes. We may contact you by email, phone or mail.
How will we use your information?
We may use your information for a number of purposes which includes: processing your orders and managing and administering your account; delivering any services, products or information requested by you; responding to complaints or account enquiries; administering debt recoveries, for security purposes and to comply with our legal and regulatory obligations.
We may also undertake market and product analysis based on your use of our services and products and contact you with information about new developments, products, services and special offers by post, telephone and automated means such as Email and the internet (subject to any preferences expressed by you).
To update your marketing preferences please email email@example.com and quote your email address in the body of the email and tell us what you want us to do (i.e. ‘opt-out Email’ or if you have previously objected to receiving information by post for example, but would now like to change your mind and receive information then just say, ‘opt-in post’ in the subject header of your email).
We rely on the following legal bases, under data protection law, to process your personal information:
- Where the processing is necessary to perform a contract with you, or take steps prior to entering into a contract with you
- Where it is necessary for our legitimate interests in conducting and managing our business.
- Where we need to comply with a legal or regulatory obligation.
When will we disclose your information to others?
Please note that Chester Medical does not sell or pass your personal information to third parties (other than as set out in the paragraph above) unless you have given us permission or unless it is strictly necessary to deliver the products and services ordered or used by you.
Chester Medical may also be obliged to disclose your personal information to meet any legal or regulatory requirements (for example to comply with a court order), obligations in accordance with applicable law or to protect the rights, property and personal safety of Chester Medical, our customers, employees or the public.
Social media, blogs, reviews
Any social media posts or comments you send to us (on the Chester Medical Facebook page, for instance) will be shared under the terms of the relevant social media platform (e.g. Facebook / Twitter) on which they are written and could be made public.
Other people, not us, control these platforms. We are not responsible for this kind of sharing. We recommend you should review the terms and conditions and privacy policies of the social media platforms you use. That way, you will understand how they will use your information, what information relating to you they will place in the public domain, and how you can stop them from doing so if you are unhappy about it.
Any blog, review or other posts or comments you make about us, our products and services on any of our blogs, reviews or user community services will be shared with all other members of that service and the public at large. Any comments you make on these services and on social media in general must be not offensive, insulting or defamatory. You are responsible for ensuring that any comments you make comply with any relevant policy on acceptable use of those services.
How long do we keep your information for?
To make sure we meet our legal data protection and privacy obligations, we only hold on to your information for as long as we actually need it for the purposes we acquired it for in the first place.
In most cases, this means we will keep your information for as long as you continue to use our services, and for a reasonable period of time afterwards if you stop doing so. After that we will delete it other than where we lawfully can keep any data for audit or legal reasons.
We shall keep data on our prospect database for not longer than 6 years from receipt subject to an individual’s right to unsubscribe or be forgotten at any time.
Access to your Information
You can write to us at any time to obtain details of the personal information we may hold about you. You can also request to have your data erased but this right is not absolute. Please write to: firstname.lastname@example.org or Data Protection Officer, Chester Medical 3-4 Apex Court, Bassendale Road, Bromborough, Wirral CH62 3RE.
Please quote your name and address together with your email address (if relevant). We would be grateful if could also provide brief details of what information you want a copy of or that your require erasing (this helps us to more readily locate your data).
Chester Medical recognises that its customers are increasingly concerned about how companies protect personal information from misuse and abuse and about privacy in general. Chester Medical is constantly reviewing and enhancing its technical, physical and managerial procedures and rules to protect your personal data from unauthorised access, accidental loss and/or destruction.
Please be aware that communications over the Internet, such as emails/webmails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered – this is the nature of the World Wide Web/Internet. Chester Medical cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
Monitoring and or recording of all your Communications
Monitoring or recording of your calls, emails, text messages and other communications may take place in accordance with UK law, and in particular for business purposes, such as for quality control and training, to prevent unauthorised use of Chester Medical’s website, to ensure effective systems operation and in order to prevent or detect crime.